Terms & Conditions
We offer a 14 day exchange period if you change your mind- As long as it is within 14 days, and the product is free from damage we will gladly exchange or issue a store credit.
Please email us on firstname.lastname@example.org or call Sarah on 0401953805
We reserve the right to refuse a product exchange if the product is damaged, not in its original condition or after the 14 day period.
We do not refund due to change of mind.
Address for items to be returned:
Vintage Beach Shack
PO Box 1840
Noosa Heads 4567
If you receive a faulty or damaged item:
We only stock quality products and always check items carefully prior to dispatch.
If you receive a damaged or faulty item, please advise us straight away. You must advise us within 7 days if you have received a faulty or damaged item, as we do not accept claims after this period.
Please email and include a photo where possible. We will respond to your email promptly. If your item is a product fault we will either provide a replacement, repair or refund in accordance with the Australian Fair Trading Policy.
If your item has been damaged by a courier in transit, we will liaise with the courier and will rectify the issue promptly.